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Customer Support

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Trading Operations Support Without Boundaries

Whatever the size of your trading operation, IPC’s Service Delivery organization offers a full range of resources to make certain your trading turret systems and network services are operating at optimal performance. The IPC support team strives to deliver the highest quality products, services and solutions to help you operate your trading environment effectively, virtually anywhere in the world.

The IPC Support team goes into action the moment you decide to invest in our state-of-the-art systems and services. Customer Solutions Engineers establish that the system design is well defined and optimized for your environment, while Project Managers coordinate all aspects of the implementation – ensuring that all details are well documented, understood and addressed via a globally consistent methodology. Customer Relationship Managers act as a single point of contact to provide comprehensive end-user and portal training, maintenance contract administration and order management for your ongoing moves, adds and changes. There are more than 250 technicians providing product support worldwide, including on-site.
  • Global Service Operations Centers

    IPC’s three Global Service Operations Centers (GSOCs) in London, New York and Singapore provide 24/7 service center functions 365 days a year, including proactive monitoring, customer communications, technician dispatch, ticket handling and escalation management. Our multi-lingual support team adheres to standard fault prioritization and resolution procedures to provide consistent follow-the-Sun service and support. The GSOCs are the key to IPC’s ability to provide customer support without boundaries

  • TradeCARE

    IPC’s TradeCARE® global support and services programs provide customers with a range of maintenance offerings backed by our extensive team of accredited service professionals and partners, all strategically located in close proximity to the central business districts in financial centers around the world. We provide a single support agreement that protects your trading communications infrastructure to provide you with the level of customer care you expect from IPC. TradeCARE provides service excellence without boundaries.

  • IPC Customer Portal

    Manage your relationship with IPC® online, securely and on-demand. The IPC Customer Portal provides instant global visibility into your IPC services. On-demand information, services and support are provided through an easy-to-use dashboard. The IPC Customer Portal offers interaction without boundaries.

  • Training

    IPC provides comprehensive training programs that enable your traders to use our dealerboards/turrets to maximize their effectiveness and productivity, and your systems administrators to operate the system efficiently. Our regional training centers are located in Westbrook, Connecticut; London; and Hong Kong, and are outfitted with a complete suite of IPC products. IPC training provides knowledge without boundaries.