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Customer Support

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Customer Alert: IPC Tropical Storm Sandy Update

We again would like to thank our customers for their continued understanding and for focusing service escalations at the T1 and higher bandwidth service levels. We are pleased to update that further significant progress has been made over the past 24 hours. Verizon Core has now restored all IPC’s customer access bandwidth to their 104 Broad St. Central Office and Verizon Business is expected to complete restoration to this location around midnight tonight. As a result IPC has been able to complete restoration of a large number of customer services across multiple DS3 and T1 circuits associated with this Central Office. However the status of Verizon’s 75 Broad location remains unchanged and special redesign efforts may be required to enable full restoration of services from this facility. Verizon is currently assessing potential options available to enable restoration of services to this location. Also please note that a large number of customer access circuits remain out of service due to customer site power issues. We will continue to work aggressively to resolve customer issues through the next several days.

We have a full complement of technical, account management, and administrative support available to respond to any inquiries or requirements, including network rerouting, MAC processing and dispatch services.

If you have any new service concerns that require addressing please contact the GSOC via phone on the below numbers or via email at GSOCALL@ipc.com

Important IPC GSOC Contacts Numbers:

Data Services
Network Services Trading Systems
London:
Toll Free: (IAC) + 800 472 32822
Toll: + 44 (0) 207 550 8850

 
London:
Toll Free: (IAC) + 888 472 43577
Toll: + 44 (0) 207 550 0855

 
London:
Toll Free (IAC) + 888 472 43577
Toll: + 44 (0) 207 979 7373
 
New York:
Toll Free: (IAC) + 888 378 3722
Toll: + 201 253 2150

 
New York:
Toll Free: + 1 888 286 2343
Toll: + 201 253 2150

 
New York:
Toll Free: + 888 286 2343
(Or Local Branch Office)
 
Singapore:
Toll Free: (IAC) + 800 472 32823
Toll: + 65 6395 5225

Singapore:
Toll Free: (IAC) + 888 472 73783
Toll: + 65 6395 5799

Singapore:
Toll Free: (IAC) + 800 472 73783
(Or Local Branch Office)















IPC will continue to provide updates until all services are restored.

 

IPC thank you for your continued support and understanding in this time.