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Customer Support

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GSOC Provides Service Excellence

Global trading environments are vast and complex, whether for voice or electronic trading. You need trained eyes to watch over your infrastructure 24 hours a day, 365 days a year. IPC’s Global Service Operations Center (GSOC) is here to support your operational needs, so that you can concentrate on running your business.

GSOC
Our Service professionals are focused on client care and monitor your voice, electronic communications and trading infrastructure throughout the day and night. Our global service operation located in London, New York and Singapore operates a seamless and consistent follow the sun support approach, to ensure round the clock availability to our clients.


Our Service professionals strive to go beyond client expectations, building unique relationships with each client.

The GSOC prides itself on delivering:
  • A single point of contact for incident reporting and resolution.
  • Real time pro-active monitoring across all IPC products and services, taking pressure away from you and assisting to ensure operational readiness of your mission critical environment.   
  • Consistent and reliable service. The GSOC follows globally aligned incident management procedures designed to ensure that any fault is responded to and resolved as quickly as possible, with a high level of communication maintained between all affected clients and support teams.
The GSOCs 24/7 service center  is extended by highly skilled technical support personnel located in principle financial centers across the globe, enabling local support in local language for end-to-end service level consistency.


GSOC is available 24 hours a day, 365 days per year

Telephone Support:  Recommended for all URGENT issues

Region Voice Services |  Trading Systems  Data Services
Americas: Toll Free:  +1 888 286 2343 (NA Only)
Toll:           +1 212 709 1160
Toll Free:  +1 888 378 3722 (NA Only)
Toll:           +1 212 709 1170
EMEA: Toll Free:  00 800 472 43577
Toll:           +44 (0) 207 550 8855
Toll Free:  00 800 472 32822
Toll:           +44 (0) 207 550 2250
Asia: Toll Free:  +800 472 73783
Toll:           +65 6395 5799
Toll Free:  +800 472 32823
Toll:           +65 6395 5225

Email Support:  Recomended for all other issues

GSOC @ipc.com

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