GSOC Creates Service Excellence
Global trading environments are vast and complex, whether for voice or electronic trading. You need trained eyes to watch over your infrastructure – during business hours, afterward and before trading opens – so that it is always ready when you are. IPC’s Global Solutions Operations Centers (GSOCs) are the elite guard for the job.
Service professionals focused on customer care in each of our GSOCs – located in New York, London and Singapore – can monitor your trading floor communications infrastructure at all hours of the day and night. Each GSOC combines automated processes that have been finely honed with the added value of human judgment rendered by experts in multiple disciplines. GSOC procedures are custom-tailored to the needs of each customer, and GSOC analysts thrive by going beyond customer expectations.
24/7/365 Service All Over the World
IPC’s “follow-the-Sun” support model provides an example of our human-process combination in action. Scripted automated processes and person-to-person handover dialog occurs before the end of each regional shift to accurately transition open trouble tickets between regional GSOCs. Faults are prioritized, responded to and escalated between regions, based on severity level, to assure guaranteed service levels are met. Our multi-lingual language support enables your local staff to communicate more effectively to better identify and resolve issues.
Proactive Problem Resolution
When you choose IPC’s Advanced Fault Management (AFM) service, you receive service assurance for your trading floor operations – including the trading turrets and associated switch components, voice recording and trader voice services. Our GSOCs actively monitor your systems and networks, notifying you in real time of faults or potential hot spots. AFM alerts provide actionable intelligence that tells you exactly which traders are affected. You can easily assess how critical a problem is and quickly determine how to fix it – avoiding or minimizing impact on your business. AFM daily health reports validate operational readiness before each trading day commences.
Additional Global Coverage
GSOC operations are extended by highly skilled technical support teams located in major financial centers globally to provide local support in local languages. These teams are tied together with standard processes for end-to-end service level consistency in every location.
IPC New York GSOC
1 State Street Plaza
New York City, NY
Europe, Africa & Middle East
IPC London GSOC
67-73 Worship Street
IPC Singapore GSOC
80 Raffles Place
For more detailed information about IPC’s GSOC, contact us.