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Customer Support

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Trading Operations Support Without Boundaries

Your financial trading turret system is the lifeline of your traders – and the lifeblood of your company. Traders may overlook the challenges and complexity of maintaining this sophisticated trading solution, but when just a minute of downtime can cost millions of dollars, your firm cannot.

TradeCareCreating the most positive customer experience is IPC’s top priority. The TradeCARE® global support and services program gathers all our worldwide resources – including hundreds of highly skilled service technicians and global distribution and service partners – under a single support agreement that covers your complete trading communications system. Our service teams take pride in delivering service that rises above your highest expectations. We are there to protect your trading infrastructure and assure that you can conduct business flawlessly. Three levels of TradeCARE service are offered: standard, enhanced and premium. All three levels offer customized access to IPC’s Customer Portal.

TradeCARE Standard Protects Systems and Software
IPC® delivers innovative, state-of-the-art hardware and software trading solutions that lead the financial communications industry – and are always ready when you are. TradeCARE Standard provides complete coverage of all the hardware and software components of your trading communications system, with response times for major faults within two hours during the business day. TradeCARE Standard services include:

• All software patches, releases and service packs

• Security notifications and updates

• Software troubleshooting

• Emergency break-fix remediation

• Immediate accessibility to locally available replacement parts

• Technical support escalation

• Routine annual preventative maintenance checks

• Annual site survey

Contact Us
To learn more about IPC's TradeCare, contact us.