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Is the Quality of Call Recordings an Industry Issue?


by Robert Powell, Director of Compliance, IPC 

This week a Tier 1 bank is in the news with accusations it engaged in front running customer trades, and as a result, may have seen millions of pounds of profit. While the alleged market abuse is something that will be determined by the courts, it was interesting to focus on the customer calls as evidentiary support to help determine what occurred. This emphasizes the requirement on the quality of the playback of the calls. With MiFID II coming into play in less than 75 days, firms who are required to record calls should be concerned that their call quality is good enough. The technical advice from ESMA says very clearly that calls must be complete, quality and accurate.

Here at IPC we’ve been working hard to transform how recording is done and can now offer pristine, stereo audio streams for financial markets firms to record calls and analyse them in the future. Our newest solution, Unigy 360, replaces older technologies that cannot record at this level of clarity with modern technology, founded on experience delivered from the IPC cloud over our secure, dedicated network.