With retention periods that stretch to several years—or, in the case of legal hold, in perpetuity—it’s understandable that many firms still own and maintain tape-based audio recordings. However, methods for storing audio recordings have changed radically. IPC can help you migrate legacy audio recordings to comply with up-to-date methods—including digital, disk-based voice and mobile recordings. These methods enable voice analytics and can be easily mined for relevant audio files. IPC’s tape migration service is designed to deliver complete digital media storage that’s integrated into your current voice recording infrastructure.
Aging equipment and outdated voice recording platforms must be updated to ensure compliance. After all, outages or failures can leave doubt as to whether or not all communications are being captured. Just as you need to migrate call audio files to new platforms, you must also migrate the underlying databases. IPC offers necessary tools and expertise to enable you to do so with minimal disruption.