Global Support Partners

When a minute of downtime can cost your firm millions of dollars, you can’t afford to have anything less than expert support of your trading turret system. TradeCARE gives you access to worldwide resources – including hundreds of highly skilled service technicians and global distribution and service partners – under a single support agreement that covers your complete trading communications system. TradeCARE is available as tiered support service:

TradeCARE Standard
Provides complete coverage of all hardware and software components of your trading communications system, including patches and security updates, preventive maintenance checks, software troubleshooting, and emergency break-fix remediation. Response times for major faults are within two hours during the business day.