New York, NY — May 7, 2026 — IPC Systems (“IPC”), a leading global provider of secure, compliant communications and connectivity solutions for financial markets, today announced it is deploying ServiceNow to improve how it serves customers worldwide. The initiative marks a significant step in IPC’s effort to modernize its service operations and deliver a faster, more consistent consumer experience.
Through this program, IPC will improve visibility across its operations and reduce manual coordination supported by the ServiceNow AI Platform. The program is expected to reach a major milestone by September 30, 2026.
IPC will use ServiceNow Technology Provider Service Management (TPSM) as the primary customer layer through which consumers interact with its service team, bringing together consumer data to speed up post-sale support and onboarding. On the back end, the same platform will manage IT operations, empowering IPC with a single, connected view of its service delivery from customer request to resolution.
“This initiative is about more than technology, it’s about elevating how we deliver value to our customers,” said Sanjay Balan, Chief Customer Officer at IPC. “By implementing ServiceNow, we are building a unified, scalable platform that enables faster, more consistent service delivery while aligning closely with the environments our customers already operate in.”
The program is being implemented with a speed-first mindset, prioritizing working software over complex builds, to deliver value quickly and reduce unnecessary complexity. Through this transformation, IPC customers will benefit from:
- Unified post-sale operations: Bringing support, onboarding, and ongoing service delivery into one connected system to eliminate silos.
- Increased operational efficiency: Using AI and workflow automation to streamline processes across customer-facing and back-office teams.
- Better, faster service experiences: Improving service quality and resolution speed with AI-driven workflows and real-time visibility.
- Stronger growth and retention: Connecting usage, adoption, and service data to uncover expansion opportunities and improve retention.
ServiceNow will also improve how IPC routes and escalates support cases, tracks issues through to resolution, and enables customers to self-serve – finding answers and checking case status without waiting for a call.
“When you’re the backbone of voice trading across global financial markets, there’s no margin for disruption in how you serve your customers,” said Kevin Timmons, Vice President, Customer Excellence Group Services at ServiceNow. “ServiceNow gives IPC a single platform to replace fragmented legacy tools with automated workflows, real-time visibility, and a modern customer experience—the kind of transformation that mission-critical financial infrastructure demands.”
The partnership will extend beyond the initial rollout, with IPC and ServiceNow exploring opportunities to develop new workflows and expand into additional platform capabilities over time. This initiative will serve as a foundation for ongoing improvement in delivering service and reinforce its commitment to being a reliable, responsible partner to financial market participants worldwide.
