IPC Network Services, Inc. (“Company”) is a registered provider of telecommunications services (“TSP”) in Canada but does not currently provide any services in Canada. As such, the Company provides this accessibility plan consistent with the Accessible Canada Act (“ACA”) and the Canadian Telecommunications Act (“CTA”), and will maintain and supplement the plan as appropriate relative to the provision of any services in Canada in the future.
Notably, the Company primarily provides specialized technology solutions and associated maintenance to financial institutions and global enterprises. No services are offered to the general public or to residential customers. Terms for the provision of service are developed on a company-by-company basis with each corporate customer. With regard to accessibility, the Company works with customers and leading providers in the field to develop solutions to address any specific accessibility needs.
The Company works with customers relative to accessibility and welcomes feedback relative to the accessibility of its services. This accessibility plan, as well as information concerning the feedback process, can be made available upon request in various accessible formats.
Since June 1, 2022, the Company has also maintained a process for receiving and responding to feedback regarding accessibility of services in Canada, although no services are currently being provided. The designated person for receipt of accessibility feedback is Jeffrey Britell, SVP, Global Network Services; specific requests may be addressed by another employee of the Company.
Accessibility feedback (including feedback on this plan) or requests for an alternate format of this plan or description of our feedback process are available through the following methods:
You can submit feedback anonymously. Any personal information shared with the Company will not be shared with any third party. If personal information is included, you consent to the collection, use and storage of your information for the purpose of responding to you.
In the event the Company provides services to customers in Canada, the following policies and practices will assist in the addressing of accessibility issues.
a. Employee Training. The Company will provide guidance to relevant employees concerning accessibility of services and responsiveness to customer inquiries concerning issues of accessibility.
b. Accessibility of Documentary Materials. Customer requests for bills and other documentary material in alternate accessible formats will be addressed as the need arises relative to any of the Company’s corporate customers.
c. Website Accessibility. The Company consults the internationally-recognized Web Content Accessibility Guidelines and, where feasible, strives to conform its web content to the most recent version of these guidelines to provide reasonable accommodation for persons with disabilities relative to website information. A link to this plan and the Company’s feedback process and methods are maintained on the Company’s website.
d. Feedback Evaluation and Implementation. The Company welcomes feedback concerning accessibility, and upon the receipt of feedback through the methods noted above will, where practicable, consult directly with the person(s) providing the feedback and incorporate same in its accessibility reviews.
e. Consultations. The Company will consult recommendations of individuals and/or organizations that represent or serve individuals with disabilities concerning the accessibility of services that may be provided to customers in Canada. In preparing this plan, the Company consulted recommendations published by organizations that represent or serve individuals with disabilities regarding accessibility of communications services.
a. Procurement of Goods and Services.The Company will endeavor to account for accessibility barriers in its procurement practices, and may: (1) review and update policies and standards relative to suppliers meeting accessibility requirements; (2) review customer feedback concerning barriers to accessibility, and (3) communicate accessibility expectations and requirements to new and existing suppliers.
b. Information and Communication Technologies (ICT). The Company may: (1) review new content on its website and work with customers to advise them of available options for accessibility; (2) provide accessibility tips upon request; (3) provide reasonable access to publicly-available information; (4) employ feedback processes reasonably accessible to persons with disabilities upon request and invite feedback concerning accessibility, and (5) consider enhancements to improve accessibility.
c. Communication, other than ICT. The Company will endeavor to enhance the accessibility of documents provided to customers and field and address requests from customers relative to communications accessibility.
d. Design and Delivery of Services. If conducting market research and product design for services to be provided to customers in Canada, the Company will endeavor to include individuals and/or organizations representing or serving persons with disabilities in such actions.