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ICE Voice

When markets move, communication is everything

Built for the speed of the financial markets, ICE Voice, embedded directly within ICE Chat, delivers a robust, resilient, purpose-built voice communications platform for financial markets – bringing together direct calls, persistent group lines, and rapid group communication in one managed environment.

ICE Voice brings all market participant voice communication into one place – delivered through ICE Chat, used by over 120,000 market participants worldwide. Powered by IPC’s voice infrastructure, ICE Voice is designed to help teams reach colleagues and market participants quickly, connect entire groups with a single action, and manage long-running conversations with clarity and control.

Built to help teams communicate faster, manage operations more effectively, and reduce operational complexity – without replacing existing systems.

Direct calls, group lines, and instant communication

Trader-ready experience across devices

Unified voice and chat communication records

Seamless chat-to-voice workflows within ICE Chat

Persistent and press-to-speak collaboration

Built for speed, resilience, and scale

Voice communication built for trading environments

  • Direct and group communication
    Direct calling with standard controls from any ICE Chat tab, contact, or chatroom, alongside persistent group lines and instant group calling for immediate coordination.
  • Always-on collaboration
    Persistent open lines, click-to-talk functionality, and Voice Blasts enable teams to reach multiple groups instantly and stay aligned during fast-moving markets.
  • Multi-device communication
    ICE Voice is designed to work across mobile, desktop, and IPC turret – supporting fast, high-quality audio communications across environments.
  • Unified chat–voice workflows
    Start voice calls directly from ICE Chat without switching systems or managing separate contact directories.
  • Scalable team collaboration
    Connect entire groups or chatrooms with one click, supporting internal and external communication flows.
  • Compliance and control
    Voice and chat records are unified into a single structured archive, with integration across compliance and archiving platforms to support audit and surveillance workflows.
  • Integration without disruption
    Designed to work with existing voice infrastructure and ICE interfaces using shared integration tools—without requiring system overhaul.
  • Reliable at market scale
    Built to support high-volume trading activity with infrastructure designed for speed, resilience, and consistent performance.

Your integrated communication environment

ICE Voice integrates directly with:

  • Existing IPC voice infrastructure and connections
  • ICE Chat workflows and interfaces
  • Compliance and archiving platforms, including leading providers such as Global Relay

This enables firms to modernize communication workflows without replacing existing systems—reducing cost and complexity.

Powered by IPC’s global trading communications network

ICE Voice is powered by IPC’s proven voice infrastructure—trusted by financial institutions worldwide for speed, resilience, and reliability. Delivered through ICE Chat and connected to IPC’s global ecosystem. Together, these networks create one of the largest communication environments for financial markets:

  • 120,000+ ICE Chat users
  • 100,000+ users across IPC’s network
  • 6,000+ financial institutions globally

Disclaimer

ICE Group makes no warranties whatsoever, either express or implied, as to merchantability, fitness for a particular purpose, or any other matter. Without limiting the foregoing, ICE Group makes no representation or warranty that any data or information (including but not limited to evaluations and ICE exchange market data) or services supplied to or by it are complete or free from errors, omissions, or defects and nothing contained herein should constitute any form of warranty, representation, or undertaking.

ICE Chat is an instant messaging service available from ICE Data LP. ICE Chat is not (i) a trading facility and does not function as a trading facility within the meaning of Section 1a of the Commodity Exchange Act (“CEA”), (ii) a broker-dealer, exchange or alternative trading system for purpose of the Securities Exchange Act of 1934, as amended, or (iii) an entity or person in any jurisdiction outside of the United States of America having qualifications similar to the qualifications referenced in (i) and (ii) of this sentence.

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