Although there is an air of normalcy returning to the financial services world, the pandemic has left an indelible mark particularly on the working environment. The idea of a hybrid trading floor would have remained just that – a concept – just two years ago. However, today, it is becoming a reality, but the transition requires both a dramatic cultural shift and technological upgrade.
As a result, many FSIs are turning towards voice-based technology and biometrics to replicate the benefits of a real-life trading floor in today’s hybrid office and to ensure compliance and security against a complex regulatory backdrop.
Tim Carmody, Chief Technology Officer, at IPC, explores these challenges and proposes possible solutions in this article.