IPC and GreenKey Technologies Launch Dictation as a Service

NEW YORK AND LONDON – September 3, 2020 – IPC, a leading global provider of secure, compliant communications and networking solutions for the global financial markets, announced today the launch of a new, managed voice trading dictation solution: Dictation as a Service. Dictation as a Service brings together GreenKey Technologies’ industry-leading cloud-based speech recognition (automatic speech recognition) and natural language processing (NLP) engine with IPC’s unparalleled Connexus Cloud financial ecosystem. The service enables financial traders to “dictate” trade jargon via a dedicated IPC private wire, and consume the output transcribed in real-time via GreenKey’s and IPC’s co-developed award-winning Blotter visualization application.

Utilizing the Blotter application, Dictation as a Service provides a powerful, industry-first end-user solution for converting unstructured voice trade data into a searchable, exportable structured data format in real-time. Dictation as a Service provides a simplified way to integrate NLP while Connexus Cloud provides the infrastructure to scale.

Members of IPC’s financial ecosystem of nearly 7,000 firms and 200,000 traders can leverage Dictation as a Service for:

  • Driving efficiencies in voice trading workflows
  • API integration to premier chat services
  • Creating automated text records of voice trades
  • Providing a trader’s consolidated daily tape
  • Searching through structured voice data to reconstruct trades
  • Supporting internal and external regulatory compliance requirements

“Timely communication is critical for traders,” said Bob Santella, Chief Executive Officer, IPC. “The combined capabilities of IPC and GreenKey empower traders to take advantage of state-of-the-art speech recognition technologies to create workflow efficiencies.”

“Our collaboration with IPC continues to provide traders with the necessary tools for success,” said Anthony Tassone, Chief Executive Officer, GreenKey Technologies. “Much like Blotter, this industry-first solution will enhance trader productivity by providing unparalleled NLP capabilities.”

IPC’s Dictation as a Service is platform-independent, and supports IPC’s award-winning Unigy™ solution, third-party trading communications systems, and PBX users.

About IPC

IPC is a technology and service leader powering the global financial markets. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology. With a customer-first mentality, IPC brings together one of the largest and most diverse global financial ecosystems spanning all asset classes and market participants. As the enabler of this ecosystem, IPC empowers the community to interact, transact and react to market changes and challenges, and we collaborate with our customers to make them secure, productive, compliant and connected. Learn more at ipc.com.

 

About GreenKey Technologies

GreenKey Technologies (GK) is the creator of a patented speech recognition (ASR) and natural language processing (NLP) platform that recognizes complex jargon across real-time audio and text sources and transforms them into actionable insights. GK helps financial market and emergency services professionals automate complex workflows. For more information, please visit www.greenkeytech.com.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “potential,” “predict,” “should” or “will” or similar terminology. Any forward-looking statements are based on current expectations, assumptions, estimates and projections. Such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. Actual results may differ materially from any future results expressed or implied by these forward-looking statements.

IPC Launches Connexus Infrastructure Services at HKEX Colocation Facility

Hong Kong – September 3, 2020 – IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community, today announced that it is introducing Connexus Infrastructure Services (CIS), its industry-leading Infrastructure as a Service (IaaS) solution, at the Hong Kong Exchanges and Clearing Limited (HKEX) colocation facility.

CIS provides a turnkey environment that enables market participants to quickly set-up trading infrastructure without the cost and complexity associated with creating a physical trading environment of their own. IPC is offering dedicated bare metal servers hosted in its racks within the HKEX state-of-the-art data center. The service will give customers the opportunity to use existing trading models, or test new models, directly with HKEX, whilst benefitting from significantly reduced lead times.

The services range from fractional cabinet colocation to complete infrastructure management including server, firewall and storage administration. These services are available in private or hybrid IaaS models coupled with managed connectivity that leverages IPC’s Connexus Cloud connectivity to access and manage the environment. Customers can also utilize the HKEX colocation infrastructure as a regional trading hub to reach other APAC and global exchange colocation sites, using the IPC Connexus portfolio.

“We are delighted to give market participants a competitive edge with our managed infrastructure solutions, offering colocation with Hong Kong Exchanges combined with varying levels of compute power, storage and security,” said Mark Curran, Vice President, Asia-Pacific Network Operations, IPC. “As a result, customers can benefit from faster, more flexible market access and cost-effective solutions that deliver the processing power and low latency connectivity needed to effectively trade the markets.”

This announcement coincides with the HKEX announcement of their latest MSCI index futures contracts that further expand their derivatives product suite, and continues to enhance the partnership between the two companies that anchors their long-term commitment to the region.

CIS is part of IPC’s Connexus Cloud financial ecosystem, an unparalleled multi-cloud platform for the global financial markets, an ecosystem that interconnects nearly 7,000 diverse capital market participants across 750 cities in over 60 countries.

About IPC

IPC is a technology and service leader that powers financial markets globally. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology. With customers first and always, we collaborate with each to understand their individual needs to help make them secure, productive and compliant within our connected community. Through service excellence, long-developed expertise and a focus on innovation and community, we provide agile and efficient ways for our customers to accelerate their ability to adapt to the ever–changing requirements for advanced data networks, compliance and collaboration with all counter-parties across the financial markets. www.ipc.com

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “potential,” “predict,” “should” or “will” or similar terminology. Any forward-looking statements are based on current expectations, assumptions, estimates and projections. Such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. Actual results may differ materially from any future results expressed or implied by these forward-looking statements.

Vela and IPC Expand Market Data Partnership

London and New York – August 10, 2020 – Vela, a leading independent provider of trading and market access technology for global multi-asset electronic trading, today announced the expansion of its strategic partnership with IPC, a leading global provider of secure, compliant communications and networking solutions for the global financial markets.

The partnership will provide IPC customers with access to Vela’s award-winning market data solution, SuperFeed, via Connexus Cloud, IPC’s flagship financial ecosystem that interconnects more than 6,600 capital market participants across the globe. It will also enable IPC customers, utilizing Connexus Labs, to access an on-demand market data solution to support trading application testing along with third-party product evaluations.

Vela’s SuperFeed is a fully-managed, low-latency market data feed that delivers high-quality, normalized real-time data via a single source with industry-leading levels of performance, availability, and reliability. Offering an exceptional blend of fast delivery and a scalable solution, SuperFeed is designed to simplify and speed up clients’ access to data. The feed provides coverage to over 150 markets and data sources including all major North American and European exchanges and a growing number of Asia-Pacific venues. Vela continues to make significant strategic investment in SuperFeed coverage to expand the range of data types available, beyond real time and delayed, to include end-of-day and historical data solutions offering more flexibility to clients. Vela’s vendor bridge technology eliminates the costs and overheads associated with changing feed providers, enabling a more seamless and rapid migration.

IPC’s award-winning Connexus Cloud platform is an unparalleled multi-cloud platform for the global financial markets, an ecosystem that interconnects more than 6,600 diverse capital market participants across 750 cities in over 60 countries. The world’s top financial institutions rely on Connexus Cloud for trade execution, order routing, market data delivery, clearing, settlement and accessing trade lifecycle services. IPC’s Connexus Labs is a worldwide hosted infrastructure platform that provides testing and evaluation facilitates for fintech firms and innovators to assess how their products, services and applications can be integrated with the IPC product portfolio.

Ollie Cadman, Chief Product Officer at Vela, commented, “We are delighted to expand our partnership and have the strength of IPC as part of our ecosystem connecting SuperFeed to the global financial markets community. Now more than ever, firms are looking to trusted providers and private and public cloud environments to support the growing demand for access to global data sets for business processes such as automation, artificial intelligence and analytics.” He continued, “With IPC’s Connexus Cloud and Connexus Labs, financial institutions can leverage the power of the cloud for market data to support their electronic trading requirements. This partnership is an exciting step forward in our ongoing strategy to expand access to our services through public and private cloud providers.”

Mike Smith, Director of Global Exchange Relations Management at IPC, said, “We are pleased to have Vela’s SuperFeed as a part of our market data content offering, as we continue to provide our secure and compliant managed solutions to cater for all our customers’ unique trading requirements. The SuperFeed market data service complements our Connexus Cloud offering by providing access to multiple market data feeds from a single place, and delivers the additional benefits of a professionally managed infrastructure and support model.”

About Vela

Vela is a leading independent provider of trading and market access technology for global multi-asset electronic trading. Our software enables clients to rapidly access global liquidity, markets, and data sources for superior execution. We help firms successfully differentiate and innovate in an ever-changing, increasingly regulated and fiercely-competitive landscape, while also reducing total cost of ownership.

Vela’s ticker plant, execution gateways, trading platform, and risk and analytics software deliver a unique, ultra-low latency technology stack to simplify and streamline electronic trading. We leverage the latest innovations in technology to deliver cutting-edge performance, features and reliability. Our modular stack provides access to a comprehensive set of trading data and risk APIs and can be delivered “as-a-Service” from multiple co-location data centers globally.

With access to more than 250 venues, Vela provides global coverage across all major asset classes. Clients are supported by an award-winning team of technical and business experts available 24×7 from our multiple offices in the US, Europe, and Asia. Vela’s clients include traders, market makers, brokers, banks, investment firms, exchanges, and other market participants.

Visit us at www.tradevela.com. Follow us on Twitter @TradeVela.

About IPC

IPC is a technology and service leader powering the global financial markets. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology. With a customer-first mentality, IPC brings together one of the largest and most diverse global financial ecosystems spanning all asset classes and market participants. As the enabler of this ecosystem, IPC empowers the community to interact, transact and react to market changes and challenges, and we collaborate with our customers to help make them secure, productive, compliant and connected. Visit ipc.com and follow us on LinkedIn and Twitter (@IPC_Systems_Inc).

Lessons from the Covid-19 Outbreak: What History Tells Us

First Published: Traders Magazine / July 2020

Companies everywhere are beginning to pause and take stock of how they have handled the COVID-19 pandemic. It only makes sense to reflect on what has been an exceptional and intense time in order to draw lessons and plan for the future. IPC is no different. For us, the biggest lesson from the past few months is one that has echoes in military history.

We play a vital infrastructural role, one that effectively provides the nervous system for financial markets. So, we immediately knew that how we responded would be decisive not only for our own firm but also for so many others. The relationship we have with our clients is what makes military history so analogous. They depend on us, in the same way that one part of a military operation depends on another.

Take, for example, one of the more dramatic moments from World War II in the Pacific theater. In December 1944, the United States Navy’s Task Force 38 was under the command of Admiral William “Bull” Halsey. The navy’s task force operations were based on aircraft carriers, from which attacks could be launched. Halsey had been told that a weak tropical storm was approaching. But the information he received – about the location, direction and intensity of the storm – was inaccurate. On December 17th, Halsey unwittingly sailed the Third Fleet into the center of Typhoon Cobra. By the time the storm had ended the Third Feet had lost three ships, 146 aircraft and almost 800 sailors. Another 30 ships suffered major damaged. Task Force 38 was as severely battered as if it had been in a major battle.

Flash forward 75 years and it’s December 2019. A mysterious illness is first reported in Wuhan, China, while the Dow Jones is scaling all-time highs. The next month, the World Health Organization issued guidance comparing the outbreak to SARS and other respiratory pathogens. The Dow is still going strong. By mid-February, as the WHO convened a COVID-19 forum with more than 400 experts, the Dow was approaching 30,000.

What links these two stories together? Information. Having reliable, accurate information makes all the difference between plunging headlong into a disastrous situation or averting the worst of a crisis. In the case of COVID-19, the information was there, but few people were watching. Within a few weeks, the Dow would be below 18,600. Those firms that had the right information were able to plan and take appropriate measures. Those that did not, suffered badly.

IPC had no choice but to respond to the information immediately. It became clear straight away that we would have to execute our own Business Continuity Plan (BCP) and Work from Home (WFH) strategy at an unheard-of scale – all while supporting the global financial markets and the world’s largest trading intuitions. By the end of March, the company launched four BCP solutions into the market. In the weeks that followed, our company actually began to resemble a military operation. Gathering client feedback, managing supply chains, making enhancements and rolling out updates all had to be done clearly and precisely. We were certainly tested.

Moving forward

IPC provides solutions that help the market ensure they have access to accurate information for voice and electronic trading.  While the electronic markets continued to function, it became clear that voice became even more important for markets to communicate during the worst of the pandemic. In an uncertain global trading environment, voice provided a sense of normality. Millions of people around the world have been affected by the virus. Countries, states and local governments are now reopening. We all know that the world will not go back to how it was before. But we also have learned some significant lessons. We know the importance of acting swiftly on health information. We know that we and our clients were able to survive the most demanding operational test of our lifetimes. And we know that if the pandemic worsens again, we will be ready.

IPC Breaks Record Again in 2020 Waters Rankings with Two New Award Wins

NEW YORK, July 16, 2020 – IPC, a leading global provider of secure, compliant communications and networking solutions for the global financial markets, is delighted to announce two new award wins in WatersTechnology’s 2020 Waters Rankings:

  • Best Cloud Infrastructure Provider for IPC’s Connexus Cloud
  • Best Trading Floor Communication System Provider for IPC’s Unigy solution

The latter category has been won by IPC 15 consecutive times, breaking IPC’s own record for most wins in a single category in this prestigious awards program’s 18-year history.

“IPC is always focused on making the trading environment more efficient and productive through our unified communications solution, Unigy,” said Bob Santella, Chief Executive Officer, IPC. “To also receive recognition for our industry-leading Connexus Cloud platform is a testament to IPC’s consistent dedication in providing the highest quality data, voice and cloud solutions to our customers.”

 Unigy has been recognized globally for years as the industry’s best trading and communications platform. It is a widely adopted, secure, compliant, end-to-end solution purpose-built to address the specific needs of the global regulated financial markets community, and has experienced robust growth in installations over the past year, seamlessly interoperating with IPC’s global financial ecosystem of over 6,600 customer locations in more than 750 cities throughout the world.

Furthermore, Connexus Cloud is an unparalleled private, secure cloud solution for the global financial markets. By providing and integrating private and hybrid clouds, and enabling secure access to over 550 public clouds, Connexus Cloud empowers the use of cloud for secure, high-performance data and voice communications, which includes optimized deliveries for market data and trade lifecycle services.

“As recognized by its peers, IPC is maintaining the highest standard of achievement even amid stressed financial market conditions globally,” said Anthony Malakian, Editor-in-Chief, WatersTechnology.

The Waters Rankings are the annual readers’ choice awards of WatersTechnology, which recognize the combined leadership of technological capabilities and human expertise in various categories of financial services technology. Qualified voters participating in the Waters Rankings are from buy- and sell-side firms as well as exchanges and interdealer brokers.

About IPC

IPC is a technology and service leader powering the global financial markets. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology. With a customer-first mentality, IPC brings together one of the largest and most diverse global financial ecosystems spanning all asset classes and market participants. As the enabler of this ecosystem, IPC empowers the community to interact, transact and react to market changes and challenges, and we collaborate with our customers to help make them secure, productive, compliant and connected. Visit ipc.com and follow us on LinkedIn and Twitter (@IPC_Systems_Inc).

Certain statements contained in this press release may be forward-looking statements. Any forward-looking statements are based on current expectations, assumptions, estimates and projection and involve known and unknown risks and uncertainties. Actual results may differ materially from any future results expressed or implied by these forward-looking statements.

IPC Wins Best Artificial Intelligence Based Solution at the WatersTechnology Asia Awards 2020

Hong Kong – July 9, 2020 – IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community, announced today that its Blotter solution, an innovative data visualization tool built in partnership with GreenKey Technologies, has won Best AI Based Solution at the WatersTechnology Asia Awards 2020. The WatersTechnology Asia Awards recognize excellence in the deployment and management of financial information and technology within Asia’s capital market community.

“As a leader in trading communications and innovation around emerging technologies, such as natural language processing, machine learning, and speech recognition, we are honored that the Blotter solution has been recognized by industry leaders in this year’s WatersTechnology Asia awards” said Bruce Maslen, Vice President, Asia-Pacific Sales, IPC. “Blotter has broken new ground in trade execution, analytics and compliance and is a remarkable feat of engineering as trading is fast-paced, uses unique terminology, and often occurs in noisy environments. It is a prime example of how IPC is unlocking the value in voice communications and developing highly accurate language models to serve the financial markets both in Asia and around the world”.

Blotter is a pioneering data visualization tool designed by IPC to leverage GreenKey’s industry-leading NLP engine and enables financial market participants to convert their over-the-counter (OTC) voice quotes into a structured data feed. With millions of voice quotes generated daily over IPC’s communications platform, Blotter has the capability to unlock this market data by structuring it with GreenKey’s patented NLP technology. Blotter seamlessly interoperates with IPC’s Connexus Cloud financial ecosystem – consisting of over 6,600 market participant locations in 750 cities around the world.

Market participants interested in speaking to IPC’s subject matter experts can schedule a meeting with our teams here.

About IPC

IPC is a technology and service leader powering the global financial markets. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology. With a customer-first mentality, IPC brings together one of the largest and most diverse global financial ecosystems spanning all asset classes and market participants. As the enabler of this ecosystem, IPC empowers the community to interact, transact and react to market changes and challenges, and we collaborate with our customers to help make them secure, productive, compliant and connected. Visit ipc.com and follow us on Linkedin and Twitter (@IPC_Systems_Inc).

IPC Expands Partnership with Best Execution Solutions into Canada

NEW YORK and TORONTO – July 7, 2020 – IPC, a leading global provider of secure, compliant communications and networking solutions for the global financial markets community, announced today that its award-winning Connexus Cloud platform has expanded its offering of compliance products to Canadian financial firms and exchanges through its partnership with Best Execution Solutions, LLC (BXS), a premier provider of Best Execution analytics and trade surveillance software. BXS’s unparalleled toolkit can be accessed via the secure, high-performance Connexus Cloud platform.

“We’re taking the success of our U.S. partnership with BXS to Canada’s exciting and dynamic financial markets,” said Mike Smith, Director of Global Exchange Relations Management, IPC. “Execution analytics can be quite daunting for firms around the world, and we’re fortunate to have been able to incorporate BXS’s offerings into IPC’s flagship Connexus Cloud ecosystem.”

BXS has developed a reliable set of products that provide Canadian market centers, broker-dealers, and institutions highly cost-effective solutions that fulfill their compliance reporting obligations, along with a comprehensive set of trading surveillance modules and transaction cost-analysis tools.

“It’s phenomenal to be able to grow our integration with IPC’s Connexus Cloud ecosystem through this expansion into Canadian markets,” said Mike Post, Executive Vice President, BXS.

Connexus Cloud is an unparalleled multi-cloud platform for the global financial markets, a financial ecosystem that interconnects more than 6,600 diverse capital market participants across 750 cities in over 60 countries. To learn more, or to speak to IPC experts about Connexus Cloud, please visit www.ipc.com.

About IPC

IPC is a technology and service leader powering the global financial markets. We help clients anticipate change and solve problems, setting the standard with industry expertise, exceptional service and comprehensive technology. With a customer-first mentality, IPC brings together one of the largest and most diverse global financial ecosystems spanning all asset classes and market participants. As the enabler of this ecosystem, IPC empowers the community to interact, transact and react to market changes and challenges, and we collaborate with our customers to help make them secure, productive, compliant and connected. Visit ipc.com and follow us on LinkedIn and Twitter (@IPC_Systems_Inc).

About BXS

Best Execution Solutions, LLC (“BXS”) is a privately owned company which focuses on providing Best Execution solutions, regulatory reporting, trading analytics, and surveillance software across multiple asset classes. BXS was founded in 2015 by industry veterans and is operated by a management team with extensive experience in the financial industry. BXS has developed a reliable set of cost effective products and services that provide Broker Dealers, Institutions, Market Centers with solutions that fulfill their Compliance reporting obligations such as SEC Rule 605, Rule 606, and Best Execution reviews, along with a comprehensive set of peer-to-peer comparison and transaction cost analysis tools that provide a competitive edge and enhance profitability.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “potential,” “predict,” “should” or “will” or similar terminology. Any forward-looking statements are based on current expectations, assumptions, estimates and projections. Such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. Actual results may differ materially from any future results expressed or implied by these forward-looking statements.

Best Sell-Side Technology Provider, 2020

First Published: WatersTechnology/July 2020

By winning the best sell-side technology provider category in these awards, IPC Systems has finally followed up its phenomenal run of form in the annual Waters Rankings where it has won the best trading floor communications system provider category for 14 straight years. This year, the Jersey City-based infrastructure and communications specialist featured prominently in the best infrastructure provider and best sell-side trading network categories without emerging victorious in either, although it did win the best sell-side trading communication system award, which it also won back in 2018.

The bulk of IPC’s awards success has come on the back of its Unigy platform, a unified communication and application offering, although it has also enjoyed considerable success with its Connexus family of products. It goes without saying that all technology and service providers have had to deal with the recent uncertainty, stressed systems and delivering solutions through a range of mediums to a widely dispersed user community, while at the same time managing their own employees’ needs, especially in the early days of Covid-19 pandemic.

According to Dave Brown, COO of IPC, his firm was able to maintain the breadth and depth of its products and their functionality, even during the period of rapid change in February and March this year.

Brown explains that IPC was able to maintain its “integrity” at clients’ primary locations, because, he says, clients typically employed a multi-tasking approach to dealing with the crisis— they had workers who remained at their usual locations, but they also had employees who went to BCP sites, while the majority worked from home.

“That’s the first time we’ve ever seen that done at such scale within the industry and I’m pleased to say that both Unigy and IPC coped with it successfully,” he says.

By winning the final category of this year’s SST Awards, IPC joins former winners SunGard (2013), Markit (2014), Bloomberg (2015), SmartStream (2016), IHS Markit (2017), SIX (2018) and Numerix (2019) as a recipient of this award.

Best Sell-Side Trading Communication System

First Published: WatersTechnology/July 2020

Jersey City-based IPC Systems wins this year’s best sell-side trading communication system category thanks to its unified communication and application platform, Unigy. To those who have followed these and WatersTechnology’s other awards programs over the years, this result will come as no surprise: A cursory glance at the annual Waters Rankings shows that IPC has a string of 14 consecutive wins in the best trading floor communications system provider category, a record that no other technology vendor can come close to matching.

All that success is down to Unigy, a platform designed to record, archive and monitor sell-side firms’ trading and communication activities to ensure employees comply with global regulatory mandates. For an industry currently in a state of flux that has experienced unparalleled volatility over the course of the last six months, together with record trade volumes and steadily increasing quantities of voice and electronic communication, a platform with the scalability and functionality to accurately monitor all communication for suspicious behavior is essential.

According to Dave Brown, COO of IPC, the firm experienced a significant spike in communication volumes in the early days of the Covid-19 pandemic, not only because of increased volatility leading to a surge in trading activity, but also due to firms’ staff members being scattered across multiple locations.

“We saw a huge increase in trade volumes with a renewed emphasis on voice communications,” he says. “We actually saw people moving away from electronic trading platforms and reverting to voice execution, particularly when the markets were very volatile, and we saw a significant increase in activity, both on the platform and on the network.”

Brown explains that IPC has a number of pivotal initiatives that it is currently working on, key among which is what he describes as an “API-first approach,” which will ultimately open up Unigy to other third-party providers and applications, and by so doing provide its 140,000 users with deeper, richer functionality.

“We’ve made a big strategic shift over the past several years towards a broader and more open platform-based strategy,” he says. “We’ve embraced an API first approach and are working with best-of-breed strategic partners to bring greater capabilities to our clients. We’ve also invested time in things like real-time audio gateways to allow customers to leverage third parties’ or our own transcription engine, as well as delivering enhanced monitoring and surveillance capabilities, though many of these initiatives predated the current Covid-19 environment.”