The response to the pandemic proved that the capital markets industry is
capable of a step change in culture and technology. As financial entities across
the globe strived to keep markets running, they had to think outside the
“box”—both literally and figuratively. While the physical “boxes” supporting
front offices’ compute and communications functions were rapidly migrated to cloud equivalents over this last year, its cultural “boxes” can be tougher to
shift.

One persistent view is that there is little opportunity for integration across voice and data systems. The latest technological developments in voice technologies and desktop interoperability are challenging that mindset, opening the door to innovation in trading floor design.

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