If one was to have asked the CIOs of most financial institutions about their top spending priorities for 2021 and beyond, just a few short months ago, the answers received would be very different to those given today. It may seem like a lifetime ago, and for many, a completely different one. At the beginning of 2020, the top priorities for most would have been regulation, followed closely by operational efficiency improvements as drivers for cost-cutting. These undoubtedly remain priorities, but as we emerge from lockdown and gaze warily at the post-Covid landscape confronting us, there are fresh new challenges to address, and new priorities to balance alongside these existing drivers.
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